Article 1 Scope
These general terms and conditions apply to distance selling agreements made between the private limited company Trias Consultancy Group B.V. as the seller and the consumer as the buyer. Such a distance selling agreement with TCG is established when the consumer spends a minimum amount of € 25.
Article 2 Definitions
In these general terms and conditions:
You (as a consumer): any natural person who acts for purposes outside his trade, business, craft, or profession;
Distance selling agreement: any agreement between TCG and a consumer regarding goods, concluded within a system organized by TCG for distance selling, using exclusively one or more means of distance communication up to and including the conclusion of the agreement;
TCG: the private limited company Trias Consultancy Group BV
Article 3 Offers and Agreements
The main characteristics of the goods offered by TCG are shown on the internet site or in the TCG catalogue. TCG's offers are always non-binding.
No rights can be derived from incorrect statements in the catalogue regarding goods or prices.
Article 4 Prices, Payment Terms, and Shipping Costs
The prices of the products as listed in the catalogue or on the internet site are inclusive of VAT and packaging costs.
In the case of shipping goods within the Netherlands, an amount of € 6,-- Excl. VAT will be charged for shipping costs. Once the package has been shipped, you will receive an email from us stating that it has been sent, later you will receive an email from Postnl with the tracking number to the email address you provided. It may be necessary to check the spam folder if the email ended up there. If the package is returned after not being collected from the collection center, we are obliged to refund the amount paid by you minus the shipping costs.
For payments via PayPal, a fee of 3% will be charged.
The purchase price of the products must be paid to TCG's indicated bank account before delivery of the goods unless otherwise agreed.
Article 5 Delivery Terms
TCG endeavors to deliver the ordered goods that are in stock within 1-3 working days within the Netherlands. This term is not fatal and is only indicative. The information regarding stock in the internet store may sometimes not correspond with the actual stock.
TCG will deliver the ordered goods no later than twenty days from the day following the day on which you sent your order to TCG.
If your order cannot be fully delivered by TCG because (part of) the ordered goods are not available, you will be informed of this.
TCG has the right to deliver another good of equal quality and price if the ordered good is not deliverable within twenty days.
Should TCG be unable to deliver goods of equal quality and price as mentioned in paragraph 4, you have the option to have the amounts you may have paid refunded as soon as possible and in any case within thirty days.
Your address details or other personal data will be used by TCG only internally to provide you with information; these data will not be disclosed to third parties.
Article 6 Cooling-off Period
In the case of ordering a good, you have a period of 14 days within which you can revoke the agreement without penalty and without giving any reason. This period starts on the day you receive the good/goods.
When exercising the right of withdrawal as referred to in paragraph 1 of this provision, you are responsible for returning the goods to TCG. You must bear the shipping costs associated with returning the goods.
The provision of paragraph 2 does not apply if you return an (part of the) order worth € 250 or more. In that case, the direct costs of returning the goods to TCG will be borne by TCG. This only applies to returns within the Netherlands.
TCG is obliged to refund the amounts you have paid without cost in the event you exercise your right of withdrawal. This refund will take place within thirty days at the latest.
Your right of withdrawal as described in paragraph 1 of this provision does not apply:
a.
Regarding the delivery of audio and video recordings where the seal has been broken; books cannot be returned either.
b.
Regarding the delivery of products that have been used by the buyer and products that cannot be sold again for hygienic reasons such as needles, cups, and herbs.
c.
Regarding the delivery of goods that have been manufactured according to your specifications or that have a clearly personal character or that cannot be returned due to their nature or can spoil or age quickly.
If the returned goods are damaged, the depreciation of the goods will be charged to you and possibly offset against any amounts still due.
Article 7 Damage to Goods
In the event of a defect in